Refund policy

Refund & Return Policy

Seasonal & Pre-Order Plants

All seasonal and pre-order grapevine and olive tree sales are final. Orders cannot be canceled or changed once placed.

Refunds are issued only if Noble Roots Nursery is unable to fulfill your order. If an ordered variety becomes unavailable, we may offer a suitable substitution, store credit, or a refund for the affected plants.

Delays within the stated shipping window, weather-related delays, or planting and growing issues after delivery are not eligible for refunds.

By placing a seasonal or pre-order purchase, you acknowledge that your plants will ship according to the shipping timeframe or shipping date selected during your order and that the sale is final except in cases of non-fulfillment.

Ready-to-Ship Plants

Ready-to-Ship plants are also final sale and are not eligible for returns or exchanges.

If Noble Roots Nursery is unable to fulfill your order, a refund will be issued for the affected plants.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact Noble Roots Nursery promptly after delivery with your order information and photos of the plants and packaging. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

Returns

Because we sell live plant material, we do not accept physical returns of grapevines or olive trees.